Closensia Restaurants › Phase 03 · Table
The main has arrived cold
What your customer does
56% almost never complain about a bad experience. They quietly go to the competition.
Revenue leak
Twenty to eleven. Anke’s sea bream came out at the same time as table seven’s and reaches her lukewarm. “How is everything?” “Very well, thank you.”
She doesn’t want to spoil the last night. She keeps it to herself and will tell it afterwards, in public.
Closensia in action
Feedback Capture QR. A private channel from the table: she tells it in a voice note and the maître d’ knows before coffee, with her still seated.
“Very well, thank you” isn’t an answer. It’s the last chance to put it right.
