Closensia Hospitality › Phase 04 · Pre-arrival
Weeks of silence
What your guest does
2× as many OTA bookings are cancelled as direct ones. 21.8% against 10.6%.
Revenue leak
She booked in March. She arrives in May. In between, forty-one days of receiving nothing from you, and you receiving nothing from her.
The doubt that comes before a cancellation gets written first. Today it reaches no inbox.
Closensia in action
A channel open until check-in. It solves the need that was going to end in a cancellation and sells the transfer and other services before arrival. The signal that foreshadows the drop-out comes in as a task for the day, not as a report.
The conversation that comes before a cancellation stops getting lost.
