Closensia Hospitality › Phase 05 · Stay
Silent guests don’t come back
What your guest does
75% of complaints never reach the staff.
Revenue leak
She walks past reception, smiles, says nothing. The air conditioning in 214 has been making noise for two days and she has decided to put up with it.
The guest who complains gives you another chance. The one who says nothing walks out politely, and writes from home.
Closensia in action
Frustration Seismograph. It detects discontent while the conversation is happening and triggers a response within minutes, whatever the need: from a towel to a breakdown in the small hours, your team receives it with a name, a time and context.
The fix arrives while there is still something to fix.
